Had an HVAC problem over the Labor Day weekend. Westbrook responsively dispatched Gene to our home where he immediately identified and spot welded a leaking evaporator coil, and placed a new coil on order. The service and demeanor were outstanding!! Thank you!
13:36 06 Sep 18
Jason is on top for knowledge, experience and honesty. He was very pleasant, courteous and took care of our AC problem expeditiously. We will request Jason the next time we have an issue.
14:03 19 Aug 18
Clint did my semi-annual HVAC maintenance. He was super professional and very informative. Followed up with a phone call after to offer some valuable tips on maintenance. Has been dealing with Westbrook for a number of year and has never been disappointed with their service ever. Great company.
21:08 23 Jul 18
I received timely and excellent service for my kitchen plumbing repair work! My work was done by Charles who had the knowledge, skill and perseverance to the job. I am very grateful that he was thorough and completed the work that was needed. Thank you Charles and Westbrook!
19:10 02 Jul 18
Angel and Ramses were both very polite. They explained what was needed. Work was done in a timely manner. They cleaned up afterwards. I’m very happy their work.
10:35 02 Jul 18
We could not be happier with the work done by this company. We had plumbing and AC jobs completed, which also included electrical work and drywall - everyone we worked with was knowledgeable and professional. This company is committed to excellence and will not leave a job until it is achieved. We live in a 93 yr old historic home, so surprises are common and even simple jobs are not always easy! Their work is exceptional and we will not hesitate to use them in the future!
15:57 15 Jun 18
Jean A. was friendly and professional. He quickly diagnosed the problem with my AC unit and was honest about what he found. He explained in terms I could understand what he did to resolve the issue without pressuring me to replace an expensive part that may or may not be an underlying issue. This left me in charge to decide if it should be replaced now or in the future if the problem resurfaces. As with most things in life, you get what you pay for and Westbrook's service today was very much worth the money.
15:26 30 May 18
I called Westbrook to schedule my bi-annual A/C checkup. Nothing was wrong with my A/C unit but I wanted the checkup before I went on vacation. The service rep (Clint Alexander) was very personable and knowledgeable. He explained something to me that was different than any other rep had told me in the past. I was extremely pleased with Clint.
23:29 15 May 18
Our service tech Terrence was great and has serviced our house in the past. We had two appointments yesterday - one last visit at our old house and initial visit at our new home. Both systems checked thoroughly and efficiently. Wouldn't mind having Terrence as our go-to tech for all future maintenance checks.
19:54 11 May 18
My techs were the best. Very professional, courteous, knowledgeable of their trade. You need more guys like Angel and Eric. Would def call and ask for them if i ever have a problem with my AC again. Great job guys.
22:51 16 Apr 18
Terrance was the most thorough of the techs that have come out to our home. He listened to my concerns and recorded necessary data for other techs who would come out to inspect our unit in the future. He replaced the air filter and carefully examined the a/c system. He was very personable and skilled. [I also called and left a personal commendation for him with Westbrook].
17:01 11 Apr 18
Today I had both a repair and maintenance issue addressed. Our technician Ramsys was exceptional. He explained what our problems were clearly and concisely as he made the repairs and he provided feedback on the daily operation of our systems. He understands both technology and customer service.Share click to collapse contentsMy previous visit... Westbrook has always provided excellent service. I have been a customer for many years. Today's service (which was complicated) was finished earlier than estimated and Jean was neat and clean and communicated their status along the way. Overall another great experience.
14:43 07 Apr 18
Kevin has always been super helpful when I needed commercial plumbing services.
14:08 13 Mar 18
I was very pleased with the work Barry performed. He explained everything clearly as to what he was going to do, cleaned up the debris, and when I asked him to provide an estimate for re-plumbing the house due to having copper pipes he completed a very comprehensive assessment and explained everything thoroughly. What I also appreciated is that his prior job was running over, he said he would call and update me which he did...
02:28 02 Mar 18
After getting several quotes for a HVAC unit, I decided to go with Westbrook because they offered the best price and had good reviews. That was the best decision I ever made. The technicians Dale Reeves and Eric Dominguez did an amazing job and made sure everything was working properly and that I was satisfied with the service they provided. I am not a paid spokesperson. I am a real customer and I am telling whoever is reading this review, you will not be disappointed if you chose Westbrook.
13:44 16 Feb 18
Wanted to extend our heartfelt thanks to our Service Tech - Terrance. We are long time Westbrook Comfort Club customer's and our a/c heater suddenly stopped working last night. Brrrr... Customer Service was able to schedule us quickly for a service call. Terrance arrived right on time, quickly identified the problem, resolved our issue and got the house nice and toasty in no time!! Terrance double checked to make sure that all of our systems were working properly and we also had a great conversation along the way. Thanks again to everyone at Westbrook for all of their assistance. Much appreciated!!
18:43 19 Jan 18
I have used Westbrook repeatedly over the last 10 years for A/C, plumbing and electrical. My mother also uses Westbrook for those 3 services. We have been extremely happy with all the services, the pricing and the service people. We probably have had over 35visits over those years. I belong to their Comfort Club which services the A/C twice a year and puts us as priorities for emergencies (day or night). They never tried to say we needed a new A/C or have been anything other than helpful and they don't stretch out a visit.
14:12 16 Jan 18
Had problem with new tank-less water heater. Called and received prompt courteous and professional service. Would, and have, recommend them highly.
15:27 11 Jan 18
Got to work here through a temp agency for a couple days and the people are really nice!